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At La Massagerie we care to make your shopping experience enjoyable and our priority is your satisfaction. We are constantly looking for ways to facilitate your purchasing process online and on the phone. That's why we ask you to review your order carefully upon receipt, and if a product is defective and you want the return, you are invited to contact our shipments to obtain an authorization number for returns. Your authorization number is valid for 10 days. You must return the product in the same condition when you received, that is to say in the original packaging intact and well enter your authorization number on the package. We take care of the cost of return mail. Please note how ever that any package returned without an authorization number will be refused. If a product is not returned in its entirety, the return may be refused or the value can be deducted from the total credit. 


- oils, gels, lotions and creams (unless the sealis intact);

- essential oils (unless the sealis intact);

- books, software as well as all CD and DVD unpacked, to help preserve the copyrights;

- beddingthat have been used or washed;

- therapeuticequipment in contact with the body (for hygieneconcern in respect of all of ourcustomers).

Error from La Massagerie

In the case of an error in processing the order from La Massagerie, we will replace faulty items free of charge, including shipping. How ever, any errors should be reported to our representative for shipments within 10 days of receiving your order.


CreditCard : For purchases made with a credit card, the refund will be credited to the same card which was used to make the purchase. It should provide for 7 to 10 Business Days before the credit is given to the time we receive and check the returned merchandise. 

Cash on receipt (cod) : For purchases made with cod, the goods will be refunded with a check that will be sent upon receipt of the goods in good condition and in its original packaging. La Massagerie is a duty to provide accurate information, but it is possible that errors have crept in the data replication our online catalog. If the actual price of the product would differ from prices displayed on this site, La Massagerie undertakes to communicate with you before bringing charges to your credit card (if applicable). Prices are subject to change without notice. La Massagerie reserves the right to change certain terms, conditions and services. You are responsible for regularly reviewing these terms and conditions as well as those that could be added.